TOS

We do not under any circumstances accept returns. 

We are happy to upgrade your suit. If you purchased a partial fursuit and would like to upgrade it to a larger suit or a fullsuit we are happy to do that for you. However if we can not find the correct materials it may not be possible so please bear this in mind. We, at the moment, do not offer a policy or plan for refurbishing. 

We do sell individual fursuit pieces. 

Our fursuits come in contact with one dog and three cats on a daily basis, and we have no means of keeping their fur out of the lives, we try our best to ensure the animals are not, say, laying on the lives but if you have pets you understand that the fur goes EVERYWHERE. 

I DO work with minors BUT for legal reasons I need explicit permission/contact with a legal guardian, photo ID is also required. And for legal reasons the commission and or purchase of a premade will be shipped and addressed to a legal guardian and all payments must be made through the adult. 

All payments are made through PayPal, unless an item is purchased at a convention in which case cash or card is accepted. 

If a payment plan is set up you will be given specific percentages that are due on set dates. If you agree to this plan then you are held responsible on paying by those dates. There will be a 2 days grace period. If you are late on any payment there will be an interest charge of 2% added to your total amount every day you are late. If you are over 2 weeks late on payment your project will go in the red and you will have exactly 2 weeks to completely pay off the remaining balance (including the interest charges). If one month has gone by with no payment received Sammy Smiles will assume you are cancelling your slot. In this case, no refund will be given. If work has started then the design will be altered and resold. 

If we choose to cancel the commission you will receive a 100% refund. If work has been started on the suit when we cancel then the design will be altered and it will be put up for sale.  If the commissioner is the one to cancel, their refund will depend on the amount of work that is done on the suit. Please note 30% of the suit is nonrefundable and will not be refunded unless we the maker cancel the commission.

0% work done - 70% Refund
25% work done - 50% Refund
50% work done - 30% refund
50%-100% work done- 10% refund 

At this time we do not accept hard deadlines but if you have an event you would like your suit by please let us know and we will take that into consideration. We however can not promise your suit to be delivered by this time.

For bodies, heads, and fullsuits we require at least a clear front and back reference of your character. For everything else a clear front or side reference may be accepted but we reserve the right to ask for you to draw or commission a clearer reference. 

(sorry about this the website maker I am currently using doesn't allow more sections after this.) 

Fur colors: Please be advised that fur is rather limiting in the range of colors available. We will try to get as close as possible but some colors simply can not be found in stores.

Changes to the design: Minor changes can be made before work is started. Once work is started changes can not be made. Major Design changes will have to be discussed and may increase the total due.

WIPS: Once work has started you will receive daily wips on what we have accomplished that day. You are free to share these wips with whomever you would like even if we don't post them publicly. Once you approve the DTD pattern, markings and colors can not be changed. This is the last chance to change anything you see wrong. WIPS are sent ether through Telegram or Twitter DM's please make sure you have one or the other before commissioning us.

Duck tape Dummies: DTD's are required for a number of different products. These need to be shipped and in our hands at least two weeks before your due start date. You will have receive a warning two weeks prior if we have not received your DTD. If your start due date hits and we have not received your DTD your commission may ether be moved back a month or it will be considered as you cancelling the commission.
In the near future we hope to make a DTD tutorial. Until then here is a good one to follow.

Repairs: Repairs are free for six months after the suit has been shipped with commissioner paying shipping to and from. After 6 months there will be a fee for repairs. If the customer has purposefully changed something, such as shorting the arms themselves and then wants them to be made longer, this will be considered as a refurbish and charge as according. If another maker works on the suit outside of small repairs, such as holes, then you will be charged for repairs even if it is within the first six months. The suit must be washed and dried before being shipped to us. If the suit is delivered unwashed then it will be sent back without any repairs being done.